In short: We ship across India and internationally. Most items can be returned within 7 days of delivery if they're unworn, undamaged, and in their original packaging — return shipping is paid by the customer. Earrings can't be returned for hygiene reasons unless defective. All approved returns and defect resolutions are issued as a store-credit coupon (not a cash or original-payment-method refund), usable on any purchase at Zaribell.
Every order is quality-checked and packed by hand before it leaves our facility. In-stock orders are typically dispatched within 1–2 business days of being placed, and you'll receive an email, SMS, or WhatsApp notification as soon as your order ships. During sale periods or the festive season, processing may take a little longer.
Once your order is dispatched, you'll receive a tracking link via email/SMS/WhatsApp so you can follow its journey right up to delivery. If you haven't received tracking details within 3 business days of ordering, please contact us.
We accept returns on most items within 7 days of delivery, provided the piece is:
Items that don't meet these conditions may be declined and sent back to you at your cost. Some categories are excluded from this window entirely — see Sections 8 and 9.
Please contact us before shipping anything back — write to us at help@zaribell.com or message us on WhatsApp with your order number and the reason for the return. Once we confirm your item is eligible, we'll share the return address and next steps. Items sent back without first requesting a return will not be accepted.
Return shipping is the customer's responsibility for all returns other than a confirmed defect or damaged item (see Section 10, where we cover it). We recommend using a trackable/recorded courier service, as we can't be held responsible for a return that's lost in transit back to us.
For hygiene reasons, earrings cannot be returned once delivered, unless the item arrives with a genuine manufacturing defect or transit damage (see Section 10). This is standard practice across the jewellery industry for any piece that comes into direct contact with pierced skin.
If an item has a genuine manufacturing defect (such as a broken clasp or faulty plating straight out of the box) or arrives physically damaged in transit, this falls outside the standard return process above — we cover the return shipping and resolve it as follows:
This does not cover normal wear and tear, tarnishing from water/perfume/sweat exposure, or damage caused by mishandling after delivery.
All approved returns and defect resolutions are issued as a store-credit coupon — we do not offer cash or original-payment-method refunds. This coupon:
This policy applies to international orders as well. Return shipping for a standard (non-defective) return is the customer's responsibility and can be significant for international parcels, so please weigh this before starting a return. For confirmed defects or transit damage, we cover return shipping the same way as for domestic orders. Any customs duties or import charges already paid are not refundable by us.
Questions about shipping, a return, or this policy? We're happy to help: